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We don't take any responsibility for lost parcels whilst being returned to us. Return Address: F1/29Y, Group 2, Hamlet 6C, Vinh Loc A Commune, Binh Chanh District, Ho Chi Minh City Name:Liaron ,Number: +1 (505) 644-9403. This will be made available immediately after 2-3 days of processing.Ĭredit notes can only be used in our online store.
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We’re happy to process store credit refunds and these will be displayed as a code in your email inbox. This can vary between banks, so please speak to your bank for any more info regarding processing times as we are unable to amend this. Returns for refund are processed within 2-3 working days of receiving the item.Ĭard refunds may take up to 7 business days for your bank to complete, depending on their processing time. Payments will be credited back to the original purchasers credit card. When filling out the sheet, please make sure you indicate if you would like a refund or an exchange. Just send us over an email at and we’ll be happy to help you out. Make sure you mail your returns back to us within 30 days of receipt. Luckily, our return instructions on the returns sheet enclosed with your delivery makes sending it back hassle free. It’s important to note that shipping costs are not covered by Liaron when sent back, so we suggest using your local post office for the best service and tracking ID. This applies to any item despatched to us within 30 days of receipt by you. Sometimes the fit isn’t right, so here at Liaron we’re happy to accept returns on any garment that is unworn and still fitted with all security tags and labels. To minimise delays, we recommend using your work address as your delivery address. We’re all about good relationships and we work closely with our shipping partner to minimise the potential impact of custom delays on our international customers. Please note this can take longer during our sale periods, when it may take up to 48 hours for shipments to be dispatched. Usually your items will be processed and dispatched by our warehouse within 24 period. Delays aren’t fun for anyone so we’ll do our best to make it quick. Your security is important to us, so before we can dispatch your purchase we may need you to confirm your details with your card issuer. Please make sure that the shipping address is correct as we’re unable to redirect orders once they’re on their way to you.
We’d hate for you to not receive your order. We try our best to get deliveries out to you on time, but sometimes international deliveries can take longer than expected. Any refund made will be minus the total delivery and return cost in the case of refused deliveries.
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Unfortunately, refused deliveries will incur a cost of the original delivery plus the return cost. At Liaron we do our best to deliver within the stated time, however we cannot be held responsible for any delays caused by the customs clearance of the destination country.
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If no-one is in we’ll make sure we leave a card so that a re-delivery can be arranged, or you can collect from the depot.įor both free and paid deliveries, you will need to make sure that you cover any ingoing customs or taxes costs should any be incurred when shipping to your destination. Please make sure you or someone you know will be present either at a home or work address to accept your delivery. Reliability is key, which is why we use a signed-for delivery service.
If you paid to the seller directly bypass, we cannot protect your legal rights if the orders with any problems.Īll our international deliveries are handled by 4PX,UPS, FedEx. Item(s) did not clear customs, or are delayed due to natural disaster. Your order did not arrive due to exceptional circumstances outside the seller's control. If you request a refund or chargeback from your payment provider (for e.g., your bank or credit card company), you’re not eligible for a refund through.
Your order did not arrive because you provided the wrong shipping address. The followings are not included in the policy:
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If you finally got the parcel over the estimated delivery time-frame after you claimed the full refund, we may issue a partial refund as compensation if you keep the parcel, or you can return back for full refund. If you can't receive product in 21 days after order estimated delivery time-frame, you may set up a claim with Liaron to get the full refund. The order's specific "Estimated Delivery" time-frame starts from the time when seller ships out the parcel, once seller upload the tracking number, system will give you a more accurate "Estimated Delivery" time-frame on the order. Each product page contains the "Estimated Delivery" time-frame, it is a reference time by referring the official website and seller's processing time of the item, most of customers may expect to receive the parcel around this time-frame. All sellers on Liaron are required to guarantee their product(s) delivery as soon as possible.
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